Frequently Asked Questions
Everything you need to know about shopping with FSFNYC
What is the standard shipping timeframe for FSFNYC orders?
We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout if you need your fashion pieces sooner.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Do you ship internationally?
Yes, FSFNYC ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my order status?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.